1.1 Recall the definitions of: service, utility, warranty, customer, user, service management, sponsor — ITIL4-FND

Part of domain 1.0 Key concepts of service management of the ITIL 4 Foundation — Full Mock Exam No. 1 exam.

Other objectives in this domain

• 1.2 Describe the key concepts of creating value with services: cost, value, outcome, output, risk, utility, warranty
• 1.3 Describe the key concepts of service relationships: service offering, service relationship management, service provision, service consumption